Munnar Calling.

• Any transport services to or from your originating place to Ex hub as per itinerary. 
• Any Air, Train, Bus or Cruise fare from / to your originating city of stay, unless specified. 
• Any other meal not mentioned in price includes.
• Any other destination not mentioned in itinerary.
• Supplement hike of Long weekend / Festive period / Blackout date.
• Christmas & New Year Gala Dinner.
• Entrance fees of all sightseeing places to be visited from inside. 
• Any increase in Fuel Price and any applicability of new taxes from the Government.
• Any upgrade in the hotel or its room category and cost of pre or post tour hotel accommodation. 
• Any extra expense such as route change, airline change, travel date change, accommodation facilities, etc. incurred due to the unforeseen, unavoidable forced majeure circumstances during the tour. 
• Porterage (coolie charges), tips, laundry, telephone charges, shopping, Sanctuary Park Fees, Camera Fee, Elephant / Horse / Pony Ride, Boat Ride, wines & alcoholic beverages, mineral water, items of personal nature and food or beverages. 
• Any extra cost incurred on behalf of an individual due to illness, accident, hospitalisation, or any personal emergency. 
• Anything specifically not mentioned in the ‘tour price includes’ column. 
• Any extra sightseeing, services or activity charges other than those included in itinerary. Any cost incurred for such requirements should be borne by the guests.

"You/Client” means and includes the Lead Passenger & on whose behalf the Booking is made and / or the person making the Booking.

b. “We”/”Us”/”Company” means TVM Travel (India) Ltd

c. “Independent Contractors” means Hotelier / Hotel owner, Owner of any airlines or shipping company or Railway, Ferryboat owner / Operator, Coach owner / Operator, or any other person or organization who has been selected by the company to render services to the client.

d. GST means and includes Goods and Service Tax.

e. TCS- TCS means and Includes Tax Collected at Source.

Other Terms

1) There is no Contract between the Company and the Client until the company has received the initial deposit as stated in the clause regarding ‘payments’

2) The company has the right at any time and for any reason:

• To terminate this contract after acceptance of deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the company terminates this contract, the company shall refund the amount paid by the client without payment of any interest.

• To amend, alter, vary or withdraw any tour, holiday, excursion airline, flight routing or facility or discounts / concessions it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the clients or for any compensation claims made.

• To use alternate cruise liner, cabin category it has advertised or published or to substitute a cruise of similar class if it is deemed advisable or necessary. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the clients or for any compensation claims made.

3) No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in the brochure.

4) In the event of the company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the client shall have the right:

A) To continue with the tour or holiday as amended or altered or,

B) To accept any alternative tour or holiday which the company may offer. In either of these above cases, the client shall not be entitled to, or the company shall not be liable to the client for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund.

C) To cancel the tour, in which event the cancellation charges as stated herein shall apply and the client will be liable to pay to the company such charges.

5) The company shall in no circumstances whatsoever be liable to the client for:

A) Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure howsoever caused.

B) Any act, omission, default of Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the client or for any person travelling with him howsoever caused.

C) The temporary or permanent loss of or damage to baggage or personal effects howsoever caused.

6) a) If the client has any complaint in respect of the services provided by any of the Independent Contractors, the client shall immediately notify the same in writing to the Independent Contractor and a copy thereof should be handed over to the Tour Manager of the company in order to enable the company to take up the matter with the Independent Contractor so that in future other clients do not face the same difficulty.

Any claim or complaint by the client must be notified to the company in writing within 7 days of the end of this holiday tour. No claim notified to this company beyond this period will be entertained and the company shall incur no liability whatsoever in respect thereof.

7) The tour is subject to RBI / GOI rules & regulations. Part of the tour cost will be paid in EURO / USD / AUD / GBP / NZD / CHF / SGD etc out of your BTQ.

8) Client hereby expressly consents and authorizes the Company to share his/her or his/her family/group information or data to any Supplier, Independent Contractor or third party for the purpose of providing services to the Client. The Client’s aforesaid consent and authority also extends to all such third party products, items and offers including sim cards which the Company may offer for free along with the Tour package and which is not being separately sold to the Client.

The said products, items and offers being free would be availed by the Client at the Tour cost without requiring the Client to pay any price towards the same. The use of the products, items and offers and related after sales services shall be the responsibility of all such third party Manufacturer or Service provider and the same shall be subject to the terms of Use of such third party manufacturer or service provider. The Client may in his/her own discretion avail or refuse to avail the products, items and offers.

The Company does not guarantee or warranty that the products, items and offers offered to the Client along with the Tour package shall be of a superior quality or that it shall meet the expectation of the Client or that the performance of the products, items and offers shall be satisfactory. These products, items and offers are offered by the Company to the Client on “AS IS”, “WHERE IS” and “HOW IS” basis, free of cost to the Client without any liability, risk or responsibility on the part of the Company.

9) The Client confirms that with regard to the booking, the address of the Client as mentioned in the Booking Form/ e-booking form is accurate and complete in all aspects, and the said address will be used by us for determining the “location of the Client” for the purposes of levy of GST.

10) TCS on Purchase of Overseas Tour Program Package: Tax Collection at Source (“TCS”) at the rate of 5% on Overseas tour program package up to INR 10 lakh and 20% beyond INR 10 lakhs per individual payer per annum shall be levied under section 206C(1G)(b) of the Income Tax Act on Overseas tour program package services. Declaration specifying the amount utilised on Overseas tour program package by each payer needs to be furnished as per the format provided by TVM Travel Limited.  The TCS collected will be reflected in the 26AS of the passenger who has paid for the Overseas tour program package.

Disclaimer Note for Non-refund of TCS: In the event of cancellation of services and refund of amount for tours booked in the previous financial year, Tax collected at source under section 206C(1G)(b) of the Income Tax Act, 1961 shall not be refunded. The non-refunded TCS will be reflected in the 26AS of the passenger in whose name invoice is raised for claiming Income Tax credit.

TCS on Standalone Hotel and Rail Services: If LRS limit of INR 10 lakhs is utilised during the current year, then TCS as applicable will be levied on standalone services.

TCS Compliance: 

In compliance of provisions of Section 139AA for “Inoperative PAN”, I/ we confirm that I/we have linked my/our Aadhar Number with my/our PAN, wherever applicable.

11) We value and respect our staff members, vendor(s), representative(s), employee(s) and tour manager(s) who work tirelessly to make your tour memorable and successful. You are requested to co-operate and support our staff, vendor(s), representative(s), employee(s) and tour manager(s) at all times during the tour and more particularly during exigencies and trying times, when our staff, vendor(s), representative(s), employee(s) and tour manager(s) would work hard to restore normalcy. During such times, we look forward to your understanding, patience and support to come out of the impasse. We have a zero tolerance policy against any abusive behaviour, wrong doing, misconduct and violence towards our staff, vendor(s), representative(s), employee(s) and tour manager(s) on tour. Any such action, omission, commission, wrong doing, misconduct, violence and abusive behaviour by you, towards our staff, vendor(s), representative(s), employee(s) and tour manager(s) shall be dealt with seriously leading to immediate disembarking/offloading of the Client from the tour including initiating appropriate legal proceedings against the Client at his/her cost and consequences, in accordance with the applicable law.

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